Shipping Policy

Welcome to Velious, operated via trevino.top! We are committed to delivering your purchases to you as quickly and efficiently as possible. Please review our shipping policy below for details regarding order processing, shipping methods, costs, and delivery.

Order Processing Time

All orders are processed and shipped from our location at 3289 Twin Oaks Drive, Charlevoix, MI, US. Orders are typically processed within 1-3 business days (Monday through Friday, excluding weekends and public holidays) after your order has been placed. You will receive a confirmation email once your order has shipped.

Shipping Methods

We partner with various reputable carriers to offer reliable shipping services. Available shipping methods may include standard ground shipping and expedited options, depending on your location and the items purchased. Specific shipping options and estimated delivery times will be presented at checkout.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the exact shipping charges for your order during the checkout process before finalising your purchase. We are pleased to offer FREE standard shipping on all orders over $50 within the United States.

International Shipping

Velious is proud to offer international shipping to a selection of countries. Currently, we ship to the United States (US) and the European Union (EU). Please note that for international orders, the recipient is responsible for any customs duties, taxes, or import fees that may be levied by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. Velious is not responsible for any delays caused by customs processing.

Delivery Estimates

Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are provided at checkout for your convenience. Please remember that these are estimates, and actual delivery times may vary due to factors beyond our control, such as carrier delays or customs inspections.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment directly on the carrier’s website.

Incorrect Address & Undeliverable Packages

Please ensure that all shipping information is accurate and complete when placing your order. Velious is not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us as undeliverable due to an incorrect address or refusal, we will contact you to arrange reshipment. Additional shipping charges may apply.

Contact Us

If you have any questions or concerns regarding our shipping policy, your order, or need assistance, please do not hesitate to contact us. Our team at Velious is here to help!

Policy last updated: July 30, 2024